"Silver Ghost" nesodillo arcangelii

SHIPPING POLICY

Shipping Days

We ship live animals on Tuesdays and Wednesdays only.

Orders received after 12:00 PM Wednesday will ship the following week.

Live Animal Shipping

All live animals are shipped via FedEx:

• 2-Day or Overnight service

• Orders over $100 must ship Overnight

• Hold for Pickup is required if temperatures are below 55°F or above 85°F

If Hold for Pickup is required and door delivery is requested instead, the Live Arrival Guarantee will be void.

Dry Goods Shipping

Dry goods are shipped via United States Postal Service Priority Mail.

Estimated delivery: 3–5 business days.

Shipping Limitations

• We ship only within the continental United States

• Customers are responsible for verifying legality of animal ownership in their state

• Customers are responsible for correct shipping address

  
  

We are not responsible for:

• Lost, misdelivered, or stolen packages

• Shipping carrier delays

• Refused packages

• Packages not picked up from carrier facility

  
  

Shipping fees are non-refundable.

RETURN POLICY

Live Animals

All live animal sales are final once shipped.

We do not accept returns on live animals.

However, we offer a Live Arrival Guarantee (LAG) as outlined below.

Dry Goods (Non-Live Items)

Returns are accepted within 30 days of purchase provided:

• Item is unopened

• Item is unused

• Item is in original packaging

• Item is in original condition

We do not accept returns on:

• Opened or used products

• Sale items

  
  

Shipping costs (original and return) are non-refundable.

Refunds may be issued as either:

• Store credit

• Refund to original payment method

Processing times depend on your financial institution.

For return inquiries: whimsicalworkz@gmail.com

LIVE ARRIVAL GUARANTEE (LAG)

To qualify for LAG:

• Animals must ship Hold for Pickup (when required)

• Animals must be picked up the same day delivered

• You must email whimsicalworkz@gmail.com within one (1) hour of pickup

• Provide timestamped photos and/or video of the deceased specimen

LAG applies only to the cost of the animal(s).

Shipping costs are not covered.

Shipping for replacement animals is the responsibility of the buyer.

Failure to follow these requirements voids the guarantee.