Return & Refund Policy

Whimsical Workz LLC

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At Whimsical Workz, we stand behind the quality of everything we offer. If something isn’t right, we’ll work with you to find a fair and reasonable solution. Please review our return and refund terms below before making a purchase.

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Order Cancellation

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When you place an order, payment is processed immediately.

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If you cancel before shipment, a 10% cancellation fee will be deducted from your refund. This fee applies to the total order value.

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Orders that have shipped cannot be canceled and fall under our Return Policy.

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Live Animals

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All live animal sales are final once shipped.

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• We do not accept returns on live animals

• We do not offer refunds for delays caused by weather, carrier issues, or other circumstances beyond our control

• Our priority is always the safety and well-being of the animals during transit

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However, we do offer a Live Arrival Guarantee (LAG) as outlined in our shipping policy.

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In select situations, store credit may be issued at our discretion, but cash refunds are not provided.

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Dry Goods (Non-Live Items)

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We accept returns on eligible dry goods within 30 days of delivery, provided the following conditions are met:

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• Item is unopened

• Item is unused

• Item is in original packaging

• Item is in original condition

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Non-returnable items include:

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• Opened or used products

• Sale items

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Refund & Exchange Options

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Approved returns may be issued as:

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• Store credit (gift certificate)

• Exchange for another product

• Refund to original payment method (when applicable)

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If an exchange exceeds the value of the original purchase, the buyer is responsible for the difference.

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Please note: Processing times for refunds depend on your financial institution.

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Return Shipping

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• Return shipping costs are the responsibility of the buyer in most cases

• Original shipping fees are non-refundable

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We will cover return shipping only if:

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• The item is confirmed defective, or

• An error was made on our part (wrong or missing item)

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All returned items must be inspected before a refund or credit is issued.

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Wrong or Missing Items

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If you receive an incorrect item or are missing part of your order, you must contact us within 48 hours of delivery.

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Damaged Items

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If your order arrives damaged:

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• Contact us immediately upon delivery

• Keep the original packaging, materials, and shipping label

• Provide photos of the damage and packaging to help expedite the process

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Please retain all materials for up to 14 days, as the carrier may require an inspection.

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In most cases, once documentation is received, we can begin the replacement process quickly.

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Missing Packages

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If a package is marked as delivered but not received:

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• Please wait 5 business days from the marked delivery date

• After that, we will file a claim and begin the replacement process

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Refunds for missing packages will be issued only if a replacement cannot be provided.

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Order & Pricing Errors

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If a pricing, discount, or coupon error occurs:

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• We will contact you with the corrected total

• You will have the option to pay the difference or cancel the order

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Contact for Returns

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For all return inquiries or issues, please contact us at:

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Email: whimsicalworkz@gmail.com

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Final Notes

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We take pride in every product and every package that leaves our hands. Our goal is to provide not just quality items, but a smooth and trustworthy experience from start to finish.

At Whimsical Workz, every order supports something bigger—creative, thriving ecosystems built with care, intention, and a touch of wonder.

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Never lose your whimsy.